We are seeking a dedicated and professional Property Manager to oversee the daily operations of our residential and commercial properties. The ideal candidate must have a background in strong administrative skills, excellent phone etiquette, and a keen ability to build good working relationships with Landlords, Tenants, Contractors and third parties.
This role requires a proactive approach, ensuring that all aspects of the properties are well-maintained and that kept compliant.
Key Responsibilities:
- Manage all aspects of property operations, including tenant & landlord relations, maintenance requests, and tenancy agreements.
- Conduct regular inspections of properties to ensure compliance with safety standards and maintenance protocols.
- Handle administrative tasks such as data entry, record keeping, and office management duties.
- Use software & CRM systems for managing properties, accounts, processing payments, and tracking property performance.
- Respond to landlord & tenant enquiries via phone and email with professionalism and courtesy.
- Implement upselling strategies for additional services or amenities to enhance tenant experience and increase revenue.
- Coordinate maintenance, compliance and external contractors for repairs and upkeep of properties.
- Prepare reports on property performance, occupancy rates, and tenant feedback for management review.
- Work with and alongside the Lettings Team and Sales Team when required.
Requirements:
- Proven experience in property management or a related field is preferred.
- Strong administrative skills with proficiency in data entry and office software applications.
- Familiar with CRM systems, property management and lettings software is an advantage.
- Excellent phone etiquette and communication skills to interact effectively with tenants and vendors.
- Ability to multitask, prioritise responsibilities, and work independently while maintaining attention to detail.
- A proactive attitude towards problem-solving and customer service excellence is essential.
- ARLA is not essential but desirable.
Monday - Friday (No Weekends)
9:00am-5:30pm
Driving License is a MUST, with access to own vehicle.
Office Based - Worcestershire